Many employers believe that outsourcing is an instant fix. Not true. In fact, the industry continues to suffer because of unqualified prospects being hired and sent out prematurely. In some cases, outsourcing work might not even solve the most pertinent issues. For example, let’s say a company sets up a hotline for technical issues with a software program. The majority of the calls concern a design flaw in the system. Outsourcing the problem to a virtual call center will not address the real issue.
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